At Poushtiko Organics, we strive to provide high-quality products and services to our customers. Please read our refund policy carefully to understand the terms regarding returns and refunds.
1. No Refunds or Returns
Once a product package has been opened by the customer, we do not accept returns or offer refunds. We encourage all customers to inspect their products upon delivery and before opening the package to ensure that they are satisfied with their purchase.
2. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact our customer support team immediately at support@fixpp.com. We will assess the situation and, if applicable, may offer a replacement or a refund at our discretion.
3. How to Request a Refund or Replacement
If you believe you are eligible for a refund or replacement due to a damaged or defective product, please follow these steps:
- Contact us at support@fixpp.com within 7 days of receiving your product.
- Provide your order number, a detailed description of the issue, and, if possible, photos of the damaged or defective item.
- Our customer support team will review your request and respond with further instructions.
4. Processing Time
If a refund is approved, it will be processed within 7-10 business days. The refund will be issued via the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
5. Contact Information
For any questions or concerns regarding this refund policy, please reach out to our customer support team at support@fixpp.com.
Recent Comments